Every client, every cut, every detail — remembered.

Service overrides, cadence alerts, tip-drop warnings, and the full history of every visit, in one place. Built for shops where the same Marcus has been coming for 6 years, and you want to keep it that way.

Marcus Tan · Client since 2019
MT
Marcus TanVIPregular
+1 (416) •••-4829·m.tan@gmail.com
84 visits·
3-wk cadence·
Avg tip $12·
LTV $4,320
Overview
Service overrides
Bookings
Payments
Notes
Service overrides active2 active
Fade + Beard — 45 min, $55 (default: 30 min, $45)
Upcoming & recentLast 4
Apr22
Fade + Beard
10:30 AM · with Ray
upcoming$55
Mar11
Fade + Beard
11:00 AM · with Ray
paid$55
Feb18
Fade + Beard · Hot towel
10:30 AM · with Ray
paid$55
Jan27
Fade + Beard
10:30 AM · with Ray
paid$55
Active alerts2 new
Cadence break
5 weeks since last visit · avg 3-wk cadence
Tip drop
Avg down 18% last 3 visits
On file2 methods
Visa •••• 4829
Default · exp 09/27
12 messages exchanged
Last: 3 days ago · SMS
Service overrides

Every client's different. So are their cuts.

Give Marcus his 45-min slot. Give Diana her $60 skin-fade rate. Set it once on the profile and it flows through the calendar, the POS, and the payroll automatically.

MT
Editing overridesMarcus Tan · 3 active
per-client
Fade + BeardSignature service
Override
Default
30 min·45
For Marcus
45 min·55
+15 min · +$10 · flows to calendar, POS, payroll
Hot towel add-onAdd-on
Override
Default
5 min·6
For Marcus
5 min·Free
Comped · flows to calendar, POS, payroll
Classic haircutService
Override
Default
30 min·38
For Marcus
45 min·38
+15 min · flows to calendar, POS, payroll
Cadence alerts

We notice when a regular stops being regular.

If Diana normally comes every 3 weeks for the past 6 months and suddenly skips 5, you'll know. Before she finds another shop.

DC
Diana ChenRegular · 3-week cadence · last 6 months
at-risk
5-week gap · cadence broken
6 mo agoNow
Suggested: enroll in loop CL-04
Win-back SMS with promo code · fires in 2 hours

Catch the quiet signals.

Tips drop before clients leave. BarberFlow watches every client's tip pattern and flags the ones sliding. We also know products don't deserve tips — unlike everyone else.

MT
Tip trendMarcus Tan · last 6 visits
-18% over last 3
Current$9.80vs $14 avg
Tip calculationticket #A-2041
Fade + Beardtippable
$45.00
Beard Oil — 50mlnon-tippable
$22.00
Tip base$45.00

Products auto-excluded from tip base — a feature we're pretty sure no one else has.

Services, products, add-ons — all with tippable logic.

Ring up a Fade, attach a hot towel add-on, sell a beard oil on the way out. BarberFlow knows what's a service, what's a product, what's an add-on, and what gets tipped.

Catalog · 12 itemsTippable logic per item
Services4
Fade + Beard
30 min·tippable
$45
Classic haircut
30 min·tippable
$38
Skin fade
45 min·tippable
$55
Kids cut
20 min·tippable
$28
Products4
Beard oil — 50ml
Retail·non-tippable
$22
Pomade — medium hold
Retail·non-tippable
$28
Wood comb
Retail·non-tippable
$14
Gift card
Variable·non-tippable
Add-ons4
Hot towel
+5 min·tippable
$6
Scalp treatment
+10 min·tippable
$12
Line-up touch
+5 min·tippable
$8
Sample oil
Comped·non-tippable
$0
Communication history

Every thread, in one place.

SMS, email, bookings — the full record sitting on every client profile. No context-switching to remember what you sent last.

SMS history
3
Shop
See you Tuesday at 10:30 — Ray.
3d ago
Marcus
Perfect, thanks.
3d ago
Shop
Reminder: apt tomorrow 10:30.
4d ago
Email history
3
Shop
Receipt · Fade + Beard · $55.00
Mar 11
Shop
We miss you — here is 15% off.
Feb 02
Shop
Holiday hours + new products
Dec 18
Booking history
3
Apr 22
Fade + Beard · Ray
upcoming
Mar 11
Fade + Beard · Ray
paid
Feb 18
Fade + Beard + Hot towel
paid

Keep the regulars regular.

20-minute demo — bring your at-risk list, we'll show you how loops fix it.