Support

Real people, not a chatbot and not a ticket queue. If you have a question about your account, billing, hardware, payroll, or how a feature works, a person on our team answers it. Support is included with every shop at no extra cost.

Every shop gets a dedicated rep with a direct line. Open Help & Support in your BarberFlow dashboard to see their name, email and phone number, then reach them however you prefer:

WhatsApp — the fastest way to reach us for anything urgent. Most replies land in under an hour, day or night.
Text message — SMS and iMessage, 24/7. Nothing to download, just text and go.
Email — for detailed questions or troubleshooting. We reply the same day, always with a real answer.
Slack — if your shop runs on Slack, we can join a shared channel with your team.

Not a customer yet, or no dashboard access? Email support@barberflow.com and we reply the same day.

For policy and contract questions, you can also write to legal@barberflow.com.

Want a walkthrough tailored to your shop? Use Book a demo in the header on any page of this site. One of us calls you the same day to learn what you need and book your onboarding.

Terms, privacy, and cancellation rules are summarized on our Legal page, with full documents linked from there.